Privacy Policy

1. Introduction

Norco Deck & Fence ("we," "our," or "us") operates the website at norcodeckandfence.com (the "Site"). This Privacy Policy explains what information we collect when you visit or use our Site, how we use that information, and what rights you have regarding your information. By using this Site, you agree to the practices described in this policy.

2. Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically when you visit the Site.

Information You Provide Directly

When you fill out a contact or estimate request form on our Site, you may provide your name, phone number, email address, property address, and a description of your project. We use this information only to respond to your inquiry and provide you with the service you requested. We do not sell, rent, or share this information with third parties for their own marketing purposes.

Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies and similar technologies. This may include your IP address, browser type, operating system, referring URL, pages viewed, and the date and time of your visit. This data is used in aggregate to understand how visitors use our Site and to improve its performance.

3. Cookies and Tracking Technologies

Our Site may use cookies - small text files stored on your device - to enhance functionality and collect usage data. We may also use third-party analytics tools (such as Google Analytics) that set their own cookies to help us understand how the Site is used. These tools collect information anonymously and report aggregate trends without identifying individual visitors.

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the Site, but will not prevent you from viewing content or submitting a contact form.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to estimate requests, inquiries, and messages you send us.
• To schedule on-site consultations and follow up on your project.
• To improve our Site based on how visitors interact with it.
• To communicate with you about your project, including scheduling updates or follow-up questions.
• To comply with applicable legal obligations.

We do not use your information for automated profiling or sell it to data brokers or marketing companies.

5. Third-Party Services

Our Site may use third-party services including form processors, analytics providers, and map embed providers. Each of these services has its own privacy policy governing how data is handled on their platform. We recommend reviewing their policies if you have specific concerns.

We do not give third-party services access to your personal information beyond what is necessary for the technical function of the service (for example, passing your form submission to our form processor so we can receive your message).

6. Data Retention

We retain contact form submissions and related communications for as long as they are relevant to your project or required for business record-keeping. If you would like us to delete your information, contact us at the email address below and we will respond within a reasonable time.

7. Your Rights

Depending on where you are located, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of any marketing communications (we do not currently send marketing emails, but you may request removal from any future communications at any time).

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us using the information in Section 9 below.

8. Security

We take reasonable steps to protect the information submitted through our Site from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of any data transmitted to us electronically.

9. Contact Us About Privacy

If you have questions about this Privacy Policy or want to exercise your rights regarding your personal information, contact us at:

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date at the top of this page. Continued use of the Site after any update constitutes acceptance of the revised policy.